Our Services

Our Services

Our service aim is to provide professional care and support that is flexible, responsive and proactive for those in vulnerable situations and conditions.

Golden Key Support offers service users a holistic range of care services designed to provide them with care and support as necessary. The care and support offered by Golden Key Support is intended to be flexibly used, ensuring that each care package is specifically tailored to reflect and respond to the changing preferences, needs and abilities of our service users. The aim is to encourage the service user to continue to do things that they can do while we help them with the things that they can no longer do and help them stay in their homes for as long as possible.

Some service users may need intensive help with, for example, getting out of bed, getting washed and dressed. Others may need less help. Regardless of what level of assistance is required, Golden Key Support provides all clients with the same high quality care and support possible.

The things that we offer and can help you with include:

  • Personal Care
  • Getting out of bed
  • Washing / Bathing / Showering
  • Oral Hygiene
  • Getting Dressed / Undressed
  • Toileting and Incontinence
  • Emptying Commodes
  • Skin and Hair Care
  • Grooming
  • Special Diets
  • Eating
  • Prompting to Take Medication
  • Going to Bed
  • Social Care
  • Assisting with Maintaining Social Contact i.e. visiting family and friends, theatre and other social engagements
  • Assisting in Making Appointments i.e. doctors’ appointments and hairdressing appointments.
  • Assisting with Attending Public Places / Day Care Centres
  • Assisting with Attending Mosque or Church
  • Assistance with Collecting Prescriptions from the Pharmacy
  • Administrative Support
  • Provide Advice and Supportive Information
  • Risk / Health and Safety Assessments
  • Quality Assurance Visits
  • Telephone Calls and Questionnaires
  • Regular Communication with Your Assigned Co-ordinator
  • Care Plan Reviews
  • Inter-agency Liaison (e.g. attend review meetings with Care Managers as requested)
  • Domestic Support
  • Making / Changing the Bed
  • Laundry / Ironing
  • Vacuum Cleaning and Dusting
  • Washing Up
  • Cleaning Toilet / Bathroom
  • Light Housework
  • Dealing with Household Refuse
  • Shopping
  • Assistance with using Heating / Fires
  • Nutritional Care
  • Preparation of Breakfast
  • Preparation of Hot Meals
  • Preparation of Light Meals / Snacks
  • Preparation of Drinks
  • Financial Care and Correspondence
  • Assistance with Budget Planning
  • Assistance with Correspondence
  • Collection of Pension / Benefits
  • Assistance with Use of Telephone
  • Assistance with Paying Bills
  • Help with Administering Medication


Domiciliary Care

Golden Key Support domiciliary care services offer the highest quality personal care and support to facilitate your activities in your own home with dignity, independence and control over your life. The service is packaged with flexibility and sensitivity to meet the diverse health, cultural, social and religious needs of the service users within the community.

Our holistic approach recognises the individuality of each person and their preferences and abilities. Reflecting this, the care plan that we will devise with you will focus as much on your preferred lifestyle as it will on the personal care and support that you require to remain in your own home. To ensure that we meet your expectations, regular service reviews will be held with you and any family or friends of your choice.

The work of our care workers range from every aspect of personal care for service users with high needs (e.g. bathing, toileting, dressing, laundry, meal preparation, housework, bills paying etc), to daily monitoring and general support for those who are managing to meet much of their own care needs (e.g. accompaniment on appointments, prompting to take medication, mobility and functional task assistance, general living support).

End of Life Care

Golden Key Support recognises that End of Life Care can be a difficult and traumatic time for both the Service User and their family/friends.

End of life care is support for people who are approaching death. It helps them to live as well as possible until they die, and to die with dignity. It also includes support for their family or carers.

End of life care includes palliative care. If you have an incurable illness, palliative care will help to make you as comfortable as possible by relieving pain and other distressing symptoms, while providing psychological, social and spiritual support for you and your family or carers. This is called a holistic approach to care, as it deals with the ‘whole’ person rather than just one aspect of their care.

 Person Centred Care and Support

Golden Key Support believes that End of Life Care should be person centred and the needs and wishes of the Individual should be recognised and acted upon. We will initiate discussions as early as possible to establish the needs and wishes of the Individual such as where and how they would like to die and any culturally appropriate methods which may be required.

We ensure the service is delivered to how the individual wants to live the rest of their life and ensure practical issues are adhered to, such as pain management, medication and specific personal care needs.

Other areas of support that we provide include:

Liaising with health and social care professionals in assessing the needs of service users.

Encouraging service users to make decisions about their lives, including their preferred priority of care, finances and provide them with support when they need it.

Supporting and encouraging service users to access the people who are close to them at the end of their life.

Providing personal support to the service user in the way that they want, and ensure that their physical and emotional health needs are met.

Ensuring that service user’s home is clean, comfortable, pleasant and hygienic.

Ensuring those services users who are at the end of their life are supported by carers who are trained and experienced to meet their needs.